Who we are
Website: https://djinems.com
At DJIN EMS, your privacy is important to us. This policy outlines how we collect, use, and protect your personal data when you use our website or services.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect and prevent spam.
An anonymized string (hash) created from your email address may be shared with the Gravatar service to check if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if available) is visible publicly in the context of your comment.
Media
If you upload images to the site, we recommend avoiding images with embedded location data (EXIF GPS). Visitors can download and extract such data from images hosted on the website.
Cookies
If you leave a comment, you may choose to save your name, email, and website in cookies. These exist for your convenience so you don’t have to re-enter details when commenting again. These cookies last one year.
If you visit our login page, a temporary cookie will check your browser’s cookie settings. This cookie contains no personal data and is deleted once the browser is closed.
When you log in, we’ll set cookies to retain your login and display preferences. Login cookies last two days; display preference cookies last one year. If you select “Remember Me,” your login persists for two weeks. Logging out will remove login cookies.
If you edit or publish an article, a cookie will be saved indicating the post ID. It contains no personal data and expires after one day.
Embedded Content from Other Websites
Pages or posts on this site may include embedded content (e.g., videos, articles, images). Embedded content behaves as if you visited the external website directly.
These third-party sites may collect your data, use cookies, embed tracking, and monitor your interaction—especially if you’re logged in to those external services.
Data We Collect and Use
We only collect data necessary to provide and support our energy management services. This may include:
– Contact details (e.g., name, email, phone)
– EMS configuration and performance telemetry
– Login and remote access activity
– Support tickets and communications
We do NOT sell your data or use it for advertising. Data usage is documented in our internal systems and handled according to regulatory and operational needs.
Who We Share Your Data With
We may share your data with:
– Third-party vendors who have signed a Data Processing Agreement (DPA)
– Internal staff on a need-to-know basis (e.g., support, engineering)
– Automated systems (e.g., spam detection tools)
If you request a password reset, your IP address may be included in the reset email.
Data Retention
We retain customer data only for as long as necessary:
– Comments and their metadata may be retained indefinitely
– EMS data may follow this retention cycle:
– Live access: up to 3 years
– Archived cold storage: 3–5 years
– Arctic storage: 5+ years (retrievable by request)
– Support ticket data: 3 years
– Credentials: for the duration of the account
Secure deletion methods such as crypto erase or secure wipe are used for data disposal.
Your Rights Over Your Data
You may:
– Request a copy of your data
– Request corrections to inaccurate information
– Request deletion of your personal data (subject to legal and contractual obligations)
We will acknowledge all privacy-related requests within five business days.
If you have an account or have left comments, you can request an exported file of your data. You may also request that we delete it, with the exception of data we are required to keep for legal or administrative purposes.
Where Your Data Is Sent
Visitor comments may be checked using automated spam detection tools. We ensure any third-party vendors handling your data comply with our security and privacy requirements.
Contact Us
If you have questions about this policy or your data, please contact:
📧 information@djinems.com